Order Terms & Conditions.

Calibration Service Booking Documents

Laboratory calibrations

Turnaround times for laboratory calibrations

We offer a standard turnaround time of 5 working days for all items.

7 or 10-day turnarounds are also available on request and will be provided at a reduced rate.

Turnaround times using our technician ‘Collection & Return’ service will be calculated from the date items are collected from you by our technician.

Turnaround times for items delivered to our laboratory are calculated from the date your items arrive at our laboratory.

Any requests for further information including missing item details, manuals and calibration instructions or if we require confirmation to carry out unexpected tasks will result in the mitigation of your chosen turnaround time.

Turnaround times for laboratory calibrations requiring calibration by a third-party

For all items sent to Avery Weigh-Tronix requiring calibration by a third-party laboratory we aim to meet a 10-working day turnaround.

Although we have close working relationships with our approved third-party suppliers, we cannot guarantee the 10-day turnaround.

Fast Track calibration service

Our FastTrack calibration service offers a same day turnaround for all items. This is subject to a 50% surcharge on our standard item pricing.

Each item sent into our laboratory (with the exception of mass hand weights and dimensional items) is subject to a minimum acclimatisation period of two hours. To enable us to perform a FastTrack calibration, we will reduce the acclimatisation period upon your request, this will be noted on the calibration certificate.

FastTrack calibration requests will be reviewed on a case-by-case basis with the availability of the service depending on the following factors:

• We have available capacity on the date requested
• Items must be received before 10am

Mass hand weight calibrations are not available using our FastTrack service.

We aim to make working with us as straightforward as possible. Please follow these steps to ensure a simple calibration process:

What we need from you:

• A purchase order or email acceptance prior to dispatching equipment to our laboratory
• Your required calibration specification and frequency. Unless otherwise agreed, the calibration method will be carried out in accordance with our standard calibration criteria and procedures detailed below:
• All non-standard equipment or calibration requests should be highlighted at the enquiry stage
• If your items are used in processes or areas where they may come into contact with hazardous substances, please ensure they are cleaned prior to being packaged and inform us of any potential hazards in advance of their arrival
• Where you have requested the collection of items by an Avery Weigh-Tronix technician, your items should be collated and packaged prior to the technician’s arrival. Our technicians are not responsible for collating and packing items
• All equipment sent to our laboratory must be:
  • Clearly marked, referencing both your purchase order and our quotenumber
  • Suitably packaged to the specifications detailed in our instructions. Please ensure any sensitive items are wrapped suitably so they are not damaged during transit. Small knocks to sensitive measurement equipment can have a profound effect on the equipment’s performance
  • Include any relevant manuals, cables and accessories
• Equipment should be sent to:
  • Avery Weigh-Tronix
    Calibration Select Laboratory
    Foundry Lane
    Birmingham
    West Midlands
    B66 2LP
• Your items must be in full working order prior to calibration. Batteries should be fully charged and in good condition where appropriate. Any equipment that does not meet these criteria will be returned at your expense

What you can expect from us

• Highly trained laboratory technicians carrying out calibrations in line with either:
  • Your specific instructions
  • The item’s relevant international / British standard
  • The manufacturer’s instructions
  • Avery Weigh-Tronix standard calibration criteria
• Clear and prompt communication with you:
  • We will notify you via email and provide a non-conformance report for any items not meeting a specified tolerance and where an adjustment is not possible, or where calibrations are aborted due to faulty equipment or inadequate performance
  • We will ask for your consent to perform any additional services that may be required that were not included as part of your initial quotation
  • We will provide your calibration certificates in an electronic format (unless you have specifically requested a paper copy). The certificate will be digitally signed and emailed shortly after the completion of the calibration
• Appropriate labelling of your items:
  • Your items will be labelled clearly with high quality polyester/polypropylene stickers detailing the most recent calibration date, next due date (where specified) and item serial number
  • We will also label each item with a barcode specific to your item’s I.D. number which will allow quick identification in the future
  • Where it is unsuitable to stick labels on your items due to their size or application, a card label will be tied to the item or placed on the item’s box. All labels will include the information noted above

What’s excluded

• Any delays of 20 minutes or more during technician collection are chargeable at a rate of £95 per hour.
• Paper calibration certificates are available upon request at a cost of £5 per certificate and will be returned alongside your calibrated equipment.

Your order information

Quotation validity

All quotations are valid for 30 days

Payment terms

The agreed terms of payment for our calibration services are:

• For total order values below £500, payment will be required in advance of services being supplied
• For total order values in excess of £500, payment is required within 30 days of the invoice date

We will only accept official purchase orders which detail:

• The quotation reference number
• The correct prices
• The invoice and delivery addresses (if different)

An email can be accepted as an official order if it clearly states the above information and the name and title of the issuer. We do not accept email disclaimers.

No work will take place without the receipt of a valid purchase order or email acceptance.

Standard laboratory calibration criteria

• Dimensional Key Information Sheet
• Torque Key Information Sheet
• Pressure Key Information Sheet
• Temperature Key Information Sheet
• Electrical Key Information Sheet
• Force Key Information Sheet
• Field Key Information Sheet

Mass (weight) calibration

• The Avery Weigh-Tronix Mass Calibration Laboratory is UKAS accredited to BS EN ISO 17025:2017 for the following:
  • Calibration of class F1/F2 weights from 1mg to 20kg
  • Calibration of class M1 weights from 1mg to 25kg
  • Calibration of artefacts from 1mg to 25kg
• Please ensure your calibration requirements are clearly specified, either in writing or using submission form QR774
• Weights should be packed carefully, where possible they will be returned in the original packaging
• All weights must be submitted in a clean condition (unless refurbishment is requested), otherwise additional charges and increased turnaround times may apply
• Where applicable, all calibrations will have an appropriate statement of conformity to the class of weights submitted
• Uncertainty of measurement statements are provided in line with UKAS requirements
• Unless specified, a calibration frequency will not be added to the calibration certificate/ label
• The 5-day turnaround applies from receipt (including 24 hours acclimatisation) for as-found calibrations only. Additional time will apply where refurbishments or adjustments are required
• Calibrations of class E2 weights are provided by an accredited third-party laboratory

Any calibration requirement that differs from the information above must be recorded on the Service Request Form or detailed in writing prior to the acceptance of the purchase order. Upon sending the purchase order to us for your equipment, you are accepting our calibration criteria and terms and conditions.

Terms & Conditions.

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Customer Shipping

Please follow these Shipping Instructions to ensure a smooth turnaround of your items: